How Long to Read Aftersales Management

How Long Does it Take to Read Aftersales Management?

It takes the average reader 3 hours and 47 minutes to read Aftersales Management by David Brock

Assuming a reading speed of 250 words per minute. Learn more

Description

Aftersales Management in the Retail Sector explores the immense amount of money that is wasted in the retail industry every year on badly managed aftersales processes, and how to prevent this happening. What happens after the sale has taken place, if problems then occur? How are they dealt with, and what processes can be implemented to make sure that they are dealt with more cost effectively for the company, at the same time improving customer service and increasing sales? The book starts by describing some of the historical practices and then attempts to remove some of the myths of aftersales service by explaining the legal position on customer rights. It then moves onto trying to understand what customers wants, what sales people want and how these points interface with the needs of the teams within the rest of a retailer's company. From this, the next step is to design the new aftersales proposition and understanding of the key pressure point which is the time taken to resolve any problems. After this, the book moves onto implementation, explaining how to manage key stakeholders both within the business (i.e. the various business functions and departments) and outside (such as manufacturers and suppliers). There is a section on reporting systems and structures and there are worked examples to show readers just how much of a saving they can make if the changes are made. Finally, there is a chapter on how to both manage the implementation the necessary changes and more importantly hold onto the gains madeThe book is of use in resolving the problems of any retailer but principally it is aimed at sellers of larger goods

How long is Aftersales Management?

Aftersales Management by David Brock is 224 pages long, and a total of 56,896 words.

This makes it 76% the length of the average book. It also has 70% more words than the average book.

How Long Does it Take to Read Aftersales Management Aloud?

The average oral reading speed is 183 words per minute. This means it takes 5 hours and 10 minutes to read Aftersales Management aloud.

What Reading Level is Aftersales Management?

Aftersales Management is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Aftersales Management?

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