It takes the average reader 5 hours and 20 minutes to read Answering the Ultimate Question by Richard Owen
Assuming a reading speed of 250 words per minute. Learn more
Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction programs. It coined the terms 'bad profits' and 'good profits' and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company, introducing a quantitative measure (the Net Promoter Score) for establishing a baseline and effectively tracking changes going forward. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology...
Answering the Ultimate Question by Richard Owen is 320 pages long, and a total of 80,000 words.
This makes it 108% the length of the average book. It also has 98% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 7 hours and 17 minutes to read Answering the Ultimate Question aloud.
Answering the Ultimate Question is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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