It takes the average reader 8 hours and 48 minutes to read Call Center Operations by Charles E. Day
Assuming a reading speed of 250 words per minute. Learn more
Annotation Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! "Call Center Operations: Profiting from Teleservices, by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration ... assess available methodologies ... and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local, long distance and cable providers; and more; automatic and predictive dialing ... client server technology ... GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!
Call Center Operations by Charles E. Day is 516 pages long, and a total of 132,096 words.
This makes it 174% the length of the average book. It also has 161% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 12 hours and 1 minute to read Call Center Operations aloud.
Call Center Operations is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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