It takes the average reader 2 hours and 46 minutes to read Call Center Recruiting and New- Hire Training by Call Center Press
Assuming a reading speed of 250 words per minute. Learn more
The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training.The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesn't already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead.
Call Center Recruiting and New- Hire Training by Call Center Press is 164 pages long, and a total of 41,656 words.
This makes it 55% the length of the average book. It also has 51% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 3 hours and 47 minutes to read Call Center Recruiting and New- Hire Training aloud.
Call Center Recruiting and New- Hire Training is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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