It takes the average reader 3 hours and 1 minute to read Delivering Satisfaction and Service Quality by Peter Hernon
Assuming a reading speed of 250 words per minute. Learn more
Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.
Delivering Satisfaction and Service Quality by Peter Hernon is 181 pages long, and a total of 45,431 words.
This makes it 61% the length of the average book. It also has 56% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 8 minutes to read Delivering Satisfaction and Service Quality aloud.
Delivering Satisfaction and Service Quality is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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