It takes the average reader 3 hours and 55 minutes to read Developing New Services by Caroline M. Fischer
Assuming a reading speed of 250 words per minute. Learn more
The voice of the customer has long been recognized as an important driver for successful businesses. Likewise, there is a great deal of information on the benefits of quality function deployment and how it can revitalize an organization. But little has been written that connects the two together effectively to create a full understanding and show a process for effectively integrating the two disciplines. This is the focus of Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development, which explains how to incorporate the voice of the customer into product and service development and uses the results to guide strategic planning for the organization. The book focuses on the service industries, providing expert examples from a variety of businesses such as healthcare, government, banking, education, and the hospitality industries. The authors’ experience as seasoned consultants and instructors is evident in the many real-world examples, exercises, and figures. Developing New Services is ideal for managers who are responsible for developing and improving services, and is also an ideal textbook for management students.
Developing New Services by Caroline M. Fischer is 233 pages long, and a total of 58,949 words.
This makes it 79% the length of the average book. It also has 72% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 22 minutes to read Developing New Services aloud.
Developing New Services is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
Developing New Services by Caroline M. Fischer is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.
To buy Developing New Services by Caroline M. Fischer on Amazon click the button below.
Buy Developing New Services on Amazon