It takes the average reader 4 hours and 22 minutes to read Don't Just Relate - Adovocate! by Glen Urban
Assuming a reading speed of 250 words per minute. Learn more
In today's environment companies need to go beyond relationship marketing" to be true customer advocates -- faithfully representing their customers' interests. Customer advocacy means providing customers and prospects with open, honest and complete information. It means talking with customers, not at them. In most companies, customer advocacy requires a massive transformation in both culture and process. In this book, MIT's Glen Urban covers the entire 'pyramid' of customer advocacy: the 'base' (starting with TQM and customer satisfaction initiatives); the 'middle' (relationship marketing);...
Don't Just Relate - Adovocate! by Glen Urban is 256 pages long, and a total of 65,536 words.
This makes it 86% the length of the average book. It also has 80% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 58 minutes to read Don't Just Relate - Adovocate! aloud.
Don't Just Relate - Adovocate! is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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