How Long to Read Improving Service Quality in the Global Economy

How Long Does it Take to Read Improving Service Quality in the Global Economy?

It takes the average reader 7 hours and 15 minutes to read Improving Service Quality in the Global Economy by Michael Milakovich

Assuming a reading speed of 250 words per minute. Learn more

Description

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of successful customer service QI efforts in both the public and private sectors. The book emphasizes the selection and development of strategies for quality improvement in regulated public non-market-driven services such as education, government, and healthcare. This revised edition promotes managerial thinking that integrates QI and Knowledge Management (KM) concepts with leadership principles that enable effective responses to the changing demands of the global economy. The text provides step-by-step guidelines, recommendations, and action plans for implementing quality improvements in service sector industries, which now generate two-thirds of America's GDP. Throughout this volume, cases of successful QI efforts in service industries complement major points in each chapter, offering profiles of global service quality leaders that serve as examples to organizations in the public sector. Current and future managers will gain insight into how the global service quality revolution effects their daily work environments, inspiring improvement in products, services, and support that American companies provide to markets worldwide.

How long is Improving Service Quality in the Global Economy?

Improving Service Quality in the Global Economy by Michael Milakovich is 432 pages long, and a total of 108,864 words.

This makes it 146% the length of the average book. It also has 133% more words than the average book.

How Long Does it Take to Read Improving Service Quality in the Global Economy Aloud?

The average oral reading speed is 183 words per minute. This means it takes 9 hours and 54 minutes to read Improving Service Quality in the Global Economy aloud.

What Reading Level is Improving Service Quality in the Global Economy?

Improving Service Quality in the Global Economy is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Improving Service Quality in the Global Economy?

Improving Service Quality in the Global Economy by Michael Milakovich is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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