It takes the average reader 4 hours and 3 minutes to read Managing Knock Your Socks Off Service by Chip R. BELL
Assuming a reading speed of 250 words per minute. Learn more
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space. Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: * find and retain service-oriented people * get to know customers intimately * build a service vision * train and coach * create and maintain a service management process that aligns people, systems, and customers * involve and empower employees * recognize and reward good performance. Filled with examples from service standard-setters such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
Managing Knock Your Socks Off Service by Chip R. BELL is 242 pages long, and a total of 60,984 words.
This makes it 82% the length of the average book. It also has 75% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 33 minutes to read Managing Knock Your Socks Off Service aloud.
Managing Knock Your Socks Off Service is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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