It takes the average reader 3 hours and 12 minutes to read Service Quality in Academic Libraries by Peter Hernon
Assuming a reading speed of 250 words per minute. Learn more
Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be...
Service Quality in Academic Libraries by Peter Hernon is 187 pages long, and a total of 48,059 words.
This makes it 63% the length of the average book. It also has 59% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 22 minutes to read Service Quality in Academic Libraries aloud.
Service Quality in Academic Libraries is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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