It takes the average reader 6 hours and 9 minutes to read Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok
Assuming a reading speed of 250 words per minute. Learn more
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and...
Service Quality Management in Hospitality, Tourism, and Leisure by Connie Mok is 358 pages long, and a total of 92,364 words.
This makes it 121% the length of the average book. It also has 113% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 8 hours and 24 minutes to read Service Quality Management in Hospitality, Tourism, and Leisure aloud.
Service Quality Management in Hospitality, Tourism, and Leisure is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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