How Long to Read The Executive Guide to Six Sigma Call Centers

How Long Does it Take to Read The Executive Guide to Six Sigma Call Centers?

It takes the average reader 2 hours and 56 minutes to read The Executive Guide to Six Sigma Call Centers by MR James C. Abbott

Assuming a reading speed of 250 words per minute. Learn more

Description

Examples of sigma use abound in the product manufacturing world. Screws and nuts really work together because product and process designers worked hard to make sure that the part variation, sigma, was held to a minimum. The concept of sigma's use in the service sector is harder to visualize. If we don't understand why we should use sigma, our use of the tool is slim. Not only do we have to use and understand sigma, additionally we must understand the science associated with its use. (From Chapter Two: Why Sigma?) So explains James Abbott in this guide for executives who want the benefits of Six Sigma in their call centers. In addition to complete explanations of queuing science, factoring, and segmentation, the book leads readers through the application of these methods to manage customer experience, reduce agent turnover, and lower wait times. Six Sigma's role in risk management and lost opportunity cost are explored, and there is comprehensive coverage of the traits of effective operations and their managers, decision-making for the five call center types, and the difference between responsibility and accountability in the call center.

How long is The Executive Guide to Six Sigma Call Centers?

The Executive Guide to Six Sigma Call Centers by MR James C. Abbott is 174 pages long, and a total of 44,196 words.

This makes it 59% the length of the average book. It also has 54% more words than the average book.

How Long Does it Take to Read The Executive Guide to Six Sigma Call Centers Aloud?

The average oral reading speed is 183 words per minute. This means it takes 4 hours and 1 minute to read The Executive Guide to Six Sigma Call Centers aloud.

What Reading Level is The Executive Guide to Six Sigma Call Centers?

The Executive Guide to Six Sigma Call Centers is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Executive Guide to Six Sigma Call Centers?

The Executive Guide to Six Sigma Call Centers by MR James C. Abbott is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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