It takes the average reader 1 hour and 39 minutes to read Better Customer Service by Edward C. Brewer
Assuming a reading speed of 250 words per minute. Learn more
This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant. An author team with extensive cross-sector experience provides a foundation that will help improve customer service no matter the type of organization or situation, allowing customization according to industry standards and expectations. Although the basic steps are simple – going all the way back to preschool and kindergarten – they can have a significant positive impact on customer service and on basic human interaction. If an employee follows these simple steps, not only will relationships with customers improve, but so will relationships with co-workers, increasing overall organizational satisfaction. Readers who adopt the principles in this book may find that their personal relationships improve as well. The primary audience of this work includes any business that desires to improve customer service. However, anyone who works with people will appreciate the conversational tone and specific illustrative examples in this clear and immediately actionable book.
Better Customer Service by Edward C. Brewer is 97 pages long, and a total of 24,929 words.
This makes it 33% the length of the average book. It also has 30% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 2 hours and 16 minutes to read Better Customer Service aloud.
Better Customer Service is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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