It takes the average reader 1 hour and 11 minutes to read Business Toolkits Customer Service by Stuart Emmett
Assuming a reading speed of 250 words per minute. Learn more
Part of a brand new series of concise management pocketbooks, this book addresses the key area of customer service. This book provides quick advice on how to develop a customer focus within your business, and how to make sure that customer service is developed to the highest possible level. It provides straightforward practical guidance on improving customer communications, identifying and meeting customer needs, managing and exceeding customer expectations, and complaints handling. It is packed with tips for improved performance at all sales levels, from the shop floor right up to the sales director level. This is a guide both for managers wishing to help their staff to improve performance, and also for individuals wanting to improve their own performance. The pocketbooks are short, attractively designed, and purpose-built for quick and easy reference.
Business Toolkits Customer Service by Stuart Emmett is 71 pages long, and a total of 17,821 words.
This makes it 24% the length of the average book. It also has 22% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 1 hour and 37 minutes to read Business Toolkits Customer Service aloud.
Business Toolkits Customer Service is suitable for students ages 8 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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