It takes the average reader 3 hours and 25 minutes to read Crafting Service Processes by Jean L. Harvey
Assuming a reading speed of 250 words per minute. Learn more
As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies and scripts used in the staging of such experiences. It introduces the reader to many fundamental notions in service operations, from positioning to execution, with much attention paid to human experiences such as those of customers and service workers; be they performing simple repetitive tasks or complex mental tasks. The subject is treated in an user-friendly manner with a storytelling context, focusing initially on every day...
Crafting Service Processes by Jean L. Harvey is 203 pages long, and a total of 51,359 words.
This makes it 69% the length of the average book. It also has 63% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 40 minutes to read Crafting Service Processes aloud.
Crafting Service Processes is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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