How Long to Read Creating a Service Culture in Higher Education Administration

How Long Does it Take to Read Creating a Service Culture in Higher Education Administration?

It takes the average reader 2 hours and 23 minutes to read Creating a Service Culture in Higher Education Administration by Mario C. Martinez

Assuming a reading speed of 250 words per minute. Learn more

Description

Service delivery is part and parcel of every higher education professional’s job, both to improve service to students and to each other as “internal customers”. Until now higher education professionals have had to rely, for their professional development, on books and training designed for the business sector. This book is the first to specifically address the needs of higher education professionals across a wide range of administrative functions within college and university environments. It is designed for administrative staff and management, ranging from professionals working in centralized functions such as student affairs and enrollment management to those working as advisors or in career centers, whether in community colleges, four-year institutions, or for-profit institutions.Each chapter applies customer service principles to scenarios that are relevant to higher education. The book begins by engaging the reader to define service and identify the external and internal customers who are recipients of that service. It then maps customer interactions into a series of steps and offers departments and individuals a tool to maximize the customer experience. Additional chapters address customer expectations, creating a service culture on your campus, and managerial influences on staff service delivery. Creating a Service Culture in Higher Education Administration is a complementary book to the online customer service and management training resources at softskillspros.com.

How long is Creating a Service Culture in Higher Education Administration?

Creating a Service Culture in Higher Education Administration by Mario C. Martinez is 142 pages long, and a total of 35,784 words.

This makes it 48% the length of the average book. It also has 44% more words than the average book.

How Long Does it Take to Read Creating a Service Culture in Higher Education Administration Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 15 minutes to read Creating a Service Culture in Higher Education Administration aloud.

What Reading Level is Creating a Service Culture in Higher Education Administration?

Creating a Service Culture in Higher Education Administration is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Creating a Service Culture in Higher Education Administration?

Creating a Service Culture in Higher Education Administration by Mario C. Martinez is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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