How Long to Read Customer-Centric Project Management

How Long Does it Take to Read Customer-Centric Project Management?

It takes the average reader 2 hours and 5 minutes to read Customer-Centric Project Management by Mr Phil Peplow

Assuming a reading speed of 250 words per minute. Learn more

Description

There has been a sea-change in the focus of organizations - whether private or public - away from a traditional product- or service-centricity towards customer-centricity and projects are just as much a part of that change. Projects must deliver value; projects must involve stakeholders, and Elizabeth Harrin and Phil Peplow demonstrate convincingly that stakeholders are the ones who get to decide what ‘value’ actually means. Customer-Centric Project Management is a short guide explaining what customer-centricity means in terms of how you work and its importance for project performance; using tools and processes to guide customer-centric thinking will help you see the results of engagement and demonstrate how things can improve, even on difficult projects. The text provides a straightforward implementation guide to moving your own business to a customer-centric way of working, using a model called Exceed and provides some guidance for ensuring that customer-centricity is sustainable and supported in the organization. This is a practical, rigorous and well-researched text. It draws on established models and uses the example of project implementation in a healthcare environment to demonstrate the impact of this significant way of thinking about value. The authors can’t guarantee that the Exceed process will radically improve project success rates, and no process can. Adopting a customer-centric mindset and using the Exceed process to measure and monitor customer satisfaction will, however, help you move towards working with happier, more engaged stakeholders.

How long is Customer-Centric Project Management?

Customer-Centric Project Management by Mr Phil Peplow is 124 pages long, and a total of 31,496 words.

This makes it 42% the length of the average book. It also has 38% more words than the average book.

How Long Does it Take to Read Customer-Centric Project Management Aloud?

The average oral reading speed is 183 words per minute. This means it takes 2 hours and 52 minutes to read Customer-Centric Project Management aloud.

What Reading Level is Customer-Centric Project Management?

Customer-Centric Project Management is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Customer-Centric Project Management?

Customer-Centric Project Management by Mr Phil Peplow is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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