It takes the average reader and 36 minutes to read Customer-focused Transit by John F. Potts
Assuming a reading speed of 250 words per minute. Learn more
This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.
Customer-focused Transit by John F. Potts is 36 pages long, and a total of 9,216 words.
This makes it 12% the length of the average book. It also has 11% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes and 50 minutes to read Customer-focused Transit aloud.
Customer-focused Transit is suitable for students ages 8 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
Customer-focused Transit by John F. Potts is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.
To buy Customer-focused Transit by John F. Potts on Amazon click the button below.
Buy Customer-focused Transit on Amazon