It takes the average reader 3 hours and 39 minutes to read Customer Relationship Management by Denise Lopez
Assuming a reading speed of 250 words per minute. Learn more
Customer relationship management is concerned with managing a firm's association with current and prospective consumers. It seeks to improve business relationships with customers by using data analysis of customers' history with a company. It particularly focuses on customer retention in order to boost sales. The systems which compile data from varied communications channels form an integral part of customer relationship management. A few of these communication channels are telephone, email, marketing materials, live chat and social media. The main function of customer relationship management is to help companies understand their target audiences so that they can cater to their needs more efficiently. This textbook aims to shed light on some of the unexplored aspects of customer relationship management. While understanding the long-term perspectives of the topics, it makes an effort in highlighting their impact as a modern tool for the growth of the discipline.
Customer Relationship Management by Denise Lopez is 215 pages long, and a total of 54,825 words.
This makes it 73% the length of the average book. It also has 67% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 59 minutes to read Customer Relationship Management aloud.
Customer Relationship Management is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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