How Long to Read Customer Service and the Human Experience

How Long Does it Take to Read Customer Service and the Human Experience?

It takes the average reader 3 hours and 20 minutes to read Customer Service and the Human Experience by Rosanne D'Ausilio

Assuming a reading speed of 250 words per minute. Learn more

Description

One of the leading challenges for todays managers is the training and motivating of excellent agents. While much attention has been focused on the technology and benefits of providing multiple channels for customer contact, little attention has been paid to handling the human part of the equationtraining CSRs to field more than just telephone communications. Great statistics and benchmarking help the customer service/call center professional keep ahead of the ever-changing business environment as the authors successfully blend the critical human aspect of the center with the ever growing need for metrics and the bottom line.

How long is Customer Service and the Human Experience?

Customer Service and the Human Experience by Rosanne D'Ausilio is 200 pages long, and a total of 50,000 words.

This makes it 67% the length of the average book. It also has 61% more words than the average book.

How Long Does it Take to Read Customer Service and the Human Experience Aloud?

The average oral reading speed is 183 words per minute. This means it takes 4 hours and 33 minutes to read Customer Service and the Human Experience aloud.

What Reading Level is Customer Service and the Human Experience?

Customer Service and the Human Experience is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Customer Service and the Human Experience?

Customer Service and the Human Experience by Rosanne D'Ausilio is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Customer Service and the Human Experience by Rosanne D'Ausilio on Amazon click the button below.