How Long to Read Delivering Public Services that Work

How Long Does it Take to Read Delivering Public Services that Work?

It takes the average reader 2 hours and 13 minutes to read Delivering Public Services that Work by Peter Middleton

Assuming a reading speed of 250 words per minute. Learn more

Description

Delivering Public Services that Work is a ground-breaking book of Case Studies showing how Systems Thinking has been applied to a particular public service in six local authorities. Each case study - written by the manager or project leader responsible - describes what was done, how it was done and the results achieved. The book makes extraordinary reading.It began with John Seddon's 2008 book, Systems Thinking in the Public Sector. That book said, in effect: 'It's OK, you're not mad. Yes, if you live in the UK, what the Labour Government says is true. It has massively increased spending on the public sector. And your own experience is also correct. The quality of public services has deteriorated.'Seddon went on to explain how this is possible, showing that the system was at fault (not the people delivering the services or the levels of funding). He explained the obvious point that spending more money on the wrong thing won't help. If your car won't start, upgrading the tyres and getting a new exhaust fitted won't help.Seddon's prescription then and now (for the UK and for any other country using the quasi free market model for public services) is this:scrap the myth of 'choice' (because the public don't want a choice of hospitals, they want a good hospital)scrap targets (because they don't work and people spend their time trying to massage the statistics)scrap specifications (because they're wrong and they don't work)scrap inspections (because they're expensive to do and to prepare for and they only serve to ensure that people are doing the wrong thing correctly - meeting bad specifications)scrap 'deliverology' (because it's nonsense)scrap the obsession with sharing administrative and back-office services in huge call centres and 'data warehouses' (because they don't work half as well as front offices where people talk to the public)scrap the Audit Commission (because it's a white elephant)scrap the centralised regime that oversees the disastrous public sector (because it is the problem)Then use systems thinking to understand and fix problems and deliver joined-up public services that ...work better, work faster, save money, delight the public and delight the people who deliver those services.

How long is Delivering Public Services that Work?

Delivering Public Services that Work by Peter Middleton is 132 pages long, and a total of 33,264 words.

This makes it 45% the length of the average book. It also has 41% more words than the average book.

How Long Does it Take to Read Delivering Public Services that Work Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 1 minute to read Delivering Public Services that Work aloud.

What Reading Level is Delivering Public Services that Work?

Delivering Public Services that Work is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Delivering Public Services that Work?

Delivering Public Services that Work by Peter Middleton is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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