How Long to Read Design of Work Environments Ergonomics: H&S. Call Centres, a practical case

How Long Does it Take to Read Design of Work Environments Ergonomics: H&S. Call Centres, a practical case?

It takes the average reader and 14 minutes to read Design of Work Environments Ergonomics: H&S. Call Centres, a practical case by Marcos Alonso Rodriguez

Assuming a reading speed of 250 words per minute. Learn more

Description

Seminar paper from the year 2006 in the subject Psychology - Work, Business, Organisational and Economic Psychology, grade: 68, Aston University, course: Design of Work Environments Ergonomics: H&S - Organizational Psychology, language: English, abstract: Practical case submitted as term paper for the MSc in Work Psychology and Business The UK Call Centre industry has grown by almost 250% since the mid-90s, and it is expected to continue growing (DTI, 2004). By 2007 this industry will employ almost 1 million people in approximately 6,000 call centres (DTI, 2004). The banking and finance services are the business sector that runs the most of the Call Centres in the UK employing more than one quarter of the total call-handlers. This essay is structured as follows; firstly, definitions are given of what constitutes a Call Centre (CC) and what is a call-handler. Later, descriptions of the current working practices and general problems in the CC industry are explained, giving attention to Lloyds TSB CCs (LTSBCC) in particular. The second part of this essay begins with a description of the working practices in the Birmingham LTSBCC (BirmCC), giving special importance to the job design (variety, autonomy, and completeness) and the hygiene factors (Herzberg, 1966). Later a comparison between the BirmCC and other LTSBCCs are carried out in order to highlight the deficits of the BirmCC. Advice is also given regarding ergonomics issues. To conclude, recommendations and steps for their implementation are provided.

How long is Design of Work Environments Ergonomics: H&S. Call Centres, a practical case?

Design of Work Environments Ergonomics: H&S. Call Centres, a practical case by Marcos Alonso Rodriguez is 14 pages long, and a total of 3,556 words.

This makes it 5% the length of the average book. It also has 4% more words than the average book.

How Long Does it Take to Read Design of Work Environments Ergonomics: H&S. Call Centres, a practical case Aloud?

The average oral reading speed is 183 words per minute. This means it takes and 19 minutes to read Design of Work Environments Ergonomics: H&S. Call Centres, a practical case aloud.

What Reading Level is Design of Work Environments Ergonomics: H&S. Call Centres, a practical case?

Design of Work Environments Ergonomics: H&S. Call Centres, a practical case is suitable for students ages 6 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

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