It takes the average reader 2 hours and 34 minutes to read Designing Service Processes to Unlock Value, Second Edition by Joy M. Field
Assuming a reading speed of 250 words per minute. Learn more
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized...
Designing Service Processes to Unlock Value, Second Edition by Joy M. Field is 153 pages long, and a total of 38,709 words.
This makes it 52% the length of the average book. It also has 47% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 3 hours and 31 minutes to read Designing Service Processes to Unlock Value, Second Edition aloud.
Designing Service Processes to Unlock Value, Second Edition is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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