It takes the average reader 1 hour and 42 minutes to read Developing Customer Services in the Black-Owned Business by Yvonne P Witter
Assuming a reading speed of 250 words per minute. Learn more
DEVELOPING CUSTOMER SERVICES IN THE BLACK-OWNED BUSINESS Black businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. She asks, 'Has the legacy of enslavement negatively influenced our perspective on service versus servitude?' This book is the result. The first in a series to use storytelling to demystify business processes in a way that is accessible, entertaining and informative. Developing Customer Services in the Black-owned Business is the first in the Cracking a Nut series which boldly addresses the problem of poor customer service with wit and honesty. You will chuckle, reminisce and hopefully gain new insights as you follow Paul and Bola as they discover the difference between service and servitude along the journey to setting up Boyzy Bistro.
Developing Customer Services in the Black-Owned Business by Yvonne P Witter is 102 pages long, and a total of 25,704 words.
This makes it 34% the length of the average book. It also has 31% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 2 hours and 20 minutes to read Developing Customer Services in the Black-Owned Business aloud.
Developing Customer Services in the Black-Owned Business is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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