It takes the average reader 6 hours and 27 minutes to read Effective Client Management in Professional Services by Mr Jack Berkovi
Assuming a reading speed of 250 words per minute. Learn more
How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management Model™ to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management Index™ which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile™.
Effective Client Management in Professional Services by Mr Jack Berkovi is 377 pages long, and a total of 96,889 words.
This makes it 127% the length of the average book. It also has 118% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 8 hours and 49 minutes to read Effective Client Management in Professional Services aloud.
Effective Client Management in Professional Services is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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