How Long to Read Effective Complaint Management

How Long Does it Take to Read Effective Complaint Management?

It takes the average reader 8 hours and 27 minutes to read Effective Complaint Management by Bernd Stauss

Assuming a reading speed of 250 words per minute. Learn more

Description

This practice- and research-based book caters to the needs of executive managers who see customer satisfaction as their primary goal. The authors identify the need for an effective complaint management strategy that prevents the loss of dissatisfied customers. Dissatisfied customers are at risk of migrating; accordingly, neglecting professional complaint management poses a considerable threat to customer relationships, sales and profits. The book offers a comprehensive management concept, which emphasizes direct contact with the complainant by employing complaint stimulation, acceptance, processing and reaction. Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

How long is Effective Complaint Management?

Effective Complaint Management by Bernd Stauss is 496 pages long, and a total of 126,976 words.

This makes it 167% the length of the average book. It also has 155% more words than the average book.

How Long Does it Take to Read Effective Complaint Management Aloud?

The average oral reading speed is 183 words per minute. This means it takes 11 hours and 33 minutes to read Effective Complaint Management aloud.

What Reading Level is Effective Complaint Management?

Effective Complaint Management is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Effective Complaint Management?

Effective Complaint Management by Bernd Stauss is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Effective Complaint Management by Bernd Stauss on Amazon click the button below.