How Long to Read Effective Help Desk Specialist Skills

How Long Does it Take to Read Effective Help Desk Specialist Skills?

It takes the average reader 7 hours and 30 minutes to read Effective Help Desk Specialist Skills by Darril Gibson

Assuming a reading speed of 250 words per minute. Learn more

Description

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

How long is Effective Help Desk Specialist Skills?

Effective Help Desk Specialist Skills by Darril Gibson is 450 pages long, and a total of 112,500 words.

This makes it 152% the length of the average book. It also has 137% more words than the average book.

How Long Does it Take to Read Effective Help Desk Specialist Skills Aloud?

The average oral reading speed is 183 words per minute. This means it takes 10 hours and 14 minutes to read Effective Help Desk Specialist Skills aloud.

What Reading Level is Effective Help Desk Specialist Skills?

Effective Help Desk Specialist Skills is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Effective Help Desk Specialist Skills?

Effective Help Desk Specialist Skills by Darril Gibson is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Effective Help Desk Specialist Skills by Darril Gibson on Amazon click the button below.