It takes the average reader 5 hours and 44 minutes to read Emotional Value by Janelle Barlow
Assuming a reading speed of 250 words per minute. Learn more
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
Emotional Value by Janelle Barlow is 336 pages long, and a total of 86,016 words.
This makes it 113% the length of the average book. It also has 105% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 7 hours and 50 minutes to read Emotional Value aloud.
Emotional Value is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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