It takes the average reader 2 hours and 16 minutes to read Exceeding Customer Expectations by Randy R. Bruegman
Assuming a reading speed of 250 words per minute. Learn more
Addressing the need for modern fire departments to improve service and cost effectiveness while maintaining a level of excellence, this book for the fire safety professional emphasizes the use of Quality Improvement Programs to meet these demands. Describing the planning, training, and teamwork needed to bring about successful QIPs, this text explains their benefits and presents techniques to show that they are feasible and achievable in fire service today. This book explains Total Quality Leadership, identifies improvement opportunities, provides problem-solving techniques, explains the...
Exceeding Customer Expectations by Randy R. Bruegman is 134 pages long, and a total of 34,036 words.
This makes it 45% the length of the average book. It also has 42% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 3 hours and 5 minutes to read Exceeding Customer Expectations aloud.
Exceeding Customer Expectations is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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