It takes the average reader to read Field Service Management by Arthur V. Hill
Assuming a reading speed of 250 words per minute. Learn more
Field service organizations can achieve performance breakthroughs in both customer satisfaction and productivity by better managing the interfaces with other business functions, such as sales, manufacturing, logistics, and engineering. Field Service Management reveals integrated approaches for ensuring that every process is working to efficiently deliver quality field service. Using smooth-flowing chapters, vivid examples, and detailed case studies of field service leaders, Arthur V. Hill presents a clear picture of the strategies for developing an integrated, proactive field service organization that can thrive in today's dynamic business environment. The book's detailed case studies illustrate efficient, well-managed field service organizations and provide a business strategy for managing technicians, dispatchers, service parts, service quality, performance measurement, and information systems. This informative, timely guide will help you formulate methods to manage service parts inventories including central warehouse inventories, repairable parts, and car-stock inventories, control customer response time expectations and service delivery performance to achieve uniformly high customer satisfaction, and select appropriate automation and operate advanced technologies including communication systems and expert diagnostic systems. Responsive, consistent and effective field service is needed to support even the best products, and only organizations driven by quality service will attract new and loyal customers in the current competitive marketplace. Field Service Management guides you through the specific steps to achieve this mission and manage the service business for frontline impact, continuous customer satisfaction, and peak productivity - all for maximum profitability.
Field Service Management by Arthur V. Hill is 0 pages long, and a total of 0 words.
This makes it 0% the length of the average book. It also has 0% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes to read Field Service Management aloud.
Field Service Management is suitable for students ages 2 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
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