How Long to Read Five Star Service, One Star Budget

How Long Does it Take to Read Five Star Service, One Star Budget?

It takes the average reader 2 hours and 33 minutes to read Five Star Service, One Star Budget by Michael Heppell

Assuming a reading speed of 250 words per minute. Learn more

Description

This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!

How long is Five Star Service, One Star Budget?

Five Star Service, One Star Budget by Michael Heppell is 152 pages long, and a total of 38,304 words.

This makes it 51% the length of the average book. It also has 47% more words than the average book.

How Long Does it Take to Read Five Star Service, One Star Budget Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 29 minutes to read Five Star Service, One Star Budget aloud.

What Reading Level is Five Star Service, One Star Budget?

Five Star Service, One Star Budget is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Five Star Service, One Star Budget?

Five Star Service, One Star Budget by Michael Heppell is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Five Star Service, One Star Budget by Michael Heppell on Amazon click the button below.