It takes the average reader 2 hours and 56 minutes to read How To Be a Great Call Center Representative by Robert W. LUCAS
Assuming a reading speed of 250 words per minute. Learn more
Give your front-line call center staff the training they need With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with...
How To Be a Great Call Center Representative by Robert W. LUCAS is 174 pages long, and a total of 44,196 words.
This makes it 59% the length of the average book. It also has 54% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 1 minute to read How To Be a Great Call Center Representative aloud.
How To Be a Great Call Center Representative is suitable for students ages 10 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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