How Long to Read Interlibrary Loan/Document Delivery and Customer Satisfaction

How Long Does it Take to Read Interlibrary Loan/Document Delivery and Customer Satisfaction?

It takes the average reader 4 hours and 40 minutes to read Interlibrary Loan/Document Delivery and Customer Satisfaction by Pat L Weaver-Meyers

Assuming a reading speed of 250 words per minute. Learn more

Description

This book contains the results of the first and only multi-institution study of interlibrary loan and document delivery customer satisfaction among academic library patrons. By examining customer perceptions and ILL/DD activities, Interlibrary Loan/Document Delivery and Customer Satisfaction: Strategies for Redesigning Services allows library administrators and managers to better understand service needs and shows them where to best allocate resources. The volume includes current reports on workload and staffing in ILL, analysis of current ILL statistical software packages, reports of on-site software development, and suggestions for the future of ILL/DD services. As ILL and DD are the fastest growing services in academic libraries, having a tool that provides so much comparative data on service quality, efficiency, and effectiveness is crucial for librarians in search of solutions to an array of ILL/DD problems. Interlibrary Loan/Document Delivery and Customer Satisfaction is a valuable resource for academic librarians, public and special librarians struggling with ILL/DD issues, DD providers (commercial or otherwise), and students in the field of library and information studies. Readers become immersed in the issues as this book: describes the development of local software to reduce the tedious tasks involved in request fulfillment, freeing office personnel to tackle more difficult requests analyzes how important delivery speed is to academic ILL/DD requestors and suggests when investing additional resources in improving delivery speed may be a waste of money provides comparative data on how many requests can be processed by the typical ILL office staff member debunks some long-held assumptions about delivery speed sets guidelines for efficiency and effectiveness proposes two strategies for redesigning ILL services to incorporate new developments in technology and innovative approaches toward long-standing, traditional services Interlibrary Loan/Document Delivery and Customer Satisfaction is useful not only to administrators interested in redesigning ILL and DD, but also to other libraries interested in comparing the speed and effectiveness of their service with some positively evaluated services provided by high-volume libraries. The software review helps providers implement the best choice of software for their offices and provides in-depth discussions about the strategies needed to further develop one’s own software to reduce workload. At a time when the tenets of Total Quality Management and customer satisfaction are the focus of many managers, interlibrary loan and document delivery are transforming from peripheral services to primary services in the academic library. Interlibrary Loan/Document Delivery and Customer Satisfaction reflects the convergence of these trends and provides a great snapshot of services provided by a representative group of academic libraries.

How long is Interlibrary Loan/Document Delivery and Customer Satisfaction?

Interlibrary Loan/Document Delivery and Customer Satisfaction by Pat L Weaver-Meyers is 280 pages long, and a total of 70,000 words.

This makes it 94% the length of the average book. It also has 86% more words than the average book.

How Long Does it Take to Read Interlibrary Loan/Document Delivery and Customer Satisfaction Aloud?

The average oral reading speed is 183 words per minute. This means it takes 6 hours and 22 minutes to read Interlibrary Loan/Document Delivery and Customer Satisfaction aloud.

What Reading Level is Interlibrary Loan/Document Delivery and Customer Satisfaction?

Interlibrary Loan/Document Delivery and Customer Satisfaction is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Interlibrary Loan/Document Delivery and Customer Satisfaction?

Interlibrary Loan/Document Delivery and Customer Satisfaction by Pat L Weaver-Meyers is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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