How Long to Read Leading the Customer Experience

How Long Does it Take to Read Leading the Customer Experience?

It takes the average reader 3 hours and 13 minutes to read Leading the Customer Experience by Sarah Cook

Assuming a reading speed of 250 words per minute. Learn more

Description

Leading the Customer Experience explores the relationship between leadership behaviour and exceptional service. Most organisation’s strategic aims and goals centre on the delivery of excellent service. Loyal customers not only keep buying from a company but also recommend the business to others. It is clear that managers and leaders throughout an organisation have a key influence on the experience that customers receive. How leaders behave has a direct impact on their team member’s motivation to go the extra mile to deliver excellent service for the customer. Sarah Cook’s vision for Leading the Customer Experience is to provide practical advice, tools and techniques for managers in how to effectively lead and motivate their team to deliver the best possible customer service. This book encapsulates her research on the behaviours of leaders who successfully create an environment where employees deliver exceptional service and she brings a pragmatic and business focused approach to the topic. Each chapter contains a variety of case study examples from businesses in UK and Europe, Asia Pacific, US and BRIC countries. These include service organisations in the financial sector, manufacturing, hospitality, transport, healthcare, public and third sectors.

How long is Leading the Customer Experience?

Leading the Customer Experience by Sarah Cook is 192 pages long, and a total of 48,384 words.

This makes it 65% the length of the average book. It also has 59% more words than the average book.

How Long Does it Take to Read Leading the Customer Experience Aloud?

The average oral reading speed is 183 words per minute. This means it takes 4 hours and 24 minutes to read Leading the Customer Experience aloud.

What Reading Level is Leading the Customer Experience?

Leading the Customer Experience is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Leading the Customer Experience?

Leading the Customer Experience by Sarah Cook is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Leading the Customer Experience by Sarah Cook on Amazon click the button below.