How Long to Read Managing Service Quality with Technological Innovations in the Banking Industry

How Long Does it Take to Read Managing Service Quality with Technological Innovations in the Banking Industry?

It takes the average reader 2 hours and 50 minutes to read Managing Service Quality with Technological Innovations in the Banking Industry by Dr. Sheerali Arya

Assuming a reading speed of 250 words per minute. Learn more

Description

Academic Paper from the year 2019 in the subject Business economics - Customer Relationship Management, CRM, , language: English, abstract: This research tries to examine the impact of service quality on customer satisfaction in Banking Industry of India. The researcher has collected primary data from 850 customers of public, private and foreign sector banks operating in the northern region of India namely Delhi NCR, Uttar Pradesh, Rajasthan and Punjab. The researcher also took feedback from 50 bankers including one Senior Manager from each Bank to analyze their perspective and initiatives taken at strategic level to ensure optimum customer satisfaction is provided. The data was collected through a structured questionnaire for both customers and bankers. The secondary data was collected from academic journals, bank annual reports and credible websites. The aim of this research is specifically to analyze the dimensions of the perceived and expected service quality and its effects on customer satisfaction. Customer satisfaction is paramount to any sector which provides service and needs to sustain its advantage over the competitors. The Banking Industry of India is highly competitive with the advent of recent entrants into the market functioning along with well-established Banks. It becomes imperative for senior management of banks to focus on quality of services and products offered to customers to ensure their growth and retention Banks need to continuously innovate their methodologies and techniques to remain at the fore front. Even though the different sector of Banks in India are making huge efforts in achieving this objective, there is not enough proof to demonstrate comparative analysis of how customer satisfaction is impacted by the quality of their services, leaving a major gap in Indian literature.

How long is Managing Service Quality with Technological Innovations in the Banking Industry?

Managing Service Quality with Technological Innovations in the Banking Industry by Dr. Sheerali Arya is 170 pages long, and a total of 42,500 words.

This makes it 57% the length of the average book. It also has 52% more words than the average book.

How Long Does it Take to Read Managing Service Quality with Technological Innovations in the Banking Industry Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 52 minutes to read Managing Service Quality with Technological Innovations in the Banking Industry aloud.

What Reading Level is Managing Service Quality with Technological Innovations in the Banking Industry?

Managing Service Quality with Technological Innovations in the Banking Industry is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Managing Service Quality with Technological Innovations in the Banking Industry?

Managing Service Quality with Technological Innovations in the Banking Industry by Dr. Sheerali Arya is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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