How Long to Read Measuring Service Quality at the Customer Level

How Long Does it Take to Read Measuring Service Quality at the Customer Level?

It takes the average reader 1 hour and 25 minutes to read Measuring Service Quality at the Customer Level by Julia Moroder

Assuming a reading speed of 250 words per minute. Learn more

Description

Master's Thesis from the year 2015 in the subject Business economics - Business Management, Corporate Governance, Free University of Bozen-Bolzano, language: English, abstract: The free market economy and its burgeoning competitiveness provide the customer with increasing decision-making power and, consequently, his or her wishes tend to be included in the service process. This master's thesis aims to analyse the subjective customer-oriented approaches to measuring service quality. To strengthen the theoretical results with empirical regional data, South Tyrolean companies from different service sectors have been interviewed through semi-structured discussions about quality management. The aim is to determine whether the methods proposed by the relevant theory are used in practice, whether it is useful to implement them, and if the output of a satisfaction analyses is reflected in time, effort, and costs. Die freie Marktwirtschaft und der damit einhergehende zunehmende Wettbewerb führen dazu, dass der Kunde über immer mehr Entscheidungsmacht verfügt und dass dessen Wünsche daher in den Dienstleistungsprozess miteinbezogen werden sollten. Aus diesem Grund verfolgt die vorliegende Masterarbeit das Ziel, die kundenorientierten, subjektiven Qualitätsansätze zur Messung von Dienstleistungsqualität zu analysieren. Um die theoretischen Ergebnisse mit empirischen, regionalen Daten zu untermauern, wurden Südtiroler Unternehmen aus den verschiedensten Dienstleistungssektoren mittels eines semi-strukturierten Interviews zum Thema Qualitätsmanagement befragt. Dabei soll analysiert werden, ob die Methoden, die die Theorie vorschlägt, auch in der Praxis eingesetzt werden, ob es sinnvoll ist, diese einzusetzen und ob sich der Output einer Kundenzufriedenheitsanalyse in Zeit, Aufwand und Kosten wiederspiegelt. La libera economia di mercato, accompagnata da una concorrenza in crescita, fa sì che il cliente abbia sempre più potere decisionale e che i suoi desideri vengano di co

How long is Measuring Service Quality at the Customer Level?

Measuring Service Quality at the Customer Level by Julia Moroder is 84 pages long, and a total of 21,336 words.

This makes it 28% the length of the average book. It also has 26% more words than the average book.

How Long Does it Take to Read Measuring Service Quality at the Customer Level Aloud?

The average oral reading speed is 183 words per minute. This means it takes 1 hour and 56 minutes to read Measuring Service Quality at the Customer Level aloud.

What Reading Level is Measuring Service Quality at the Customer Level?

Measuring Service Quality at the Customer Level is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Measuring Service Quality at the Customer Level?

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