How Long to Read Optimizing of a call center for computer users

How Long Does it Take to Read Optimizing of a call center for computer users?

It takes the average reader 2 hours and 27 minutes to read Optimizing of a call center for computer users by Claudia Prokisch

Assuming a reading speed of 250 words per minute. Learn more

Description

Diploma Thesis from the year 2003 in the subject Business economics - General, grade: 1,3 (A), Schmalkalden University of Applied Sciences (Economics), language: English, abstract: The present thesis was prepared in cooperation with the University of the Basque Country in Spain. Within a project at its call center CAU I optimized its database that was developed within the software FileMaker Pro 5.0. The call center is located on the campus Guipúzcoa in San Sebastian and responsible for all IT matters on the campus. Between 12 November 2002 and 22 January 2003 I got an insight into the call center’s work improving the existing database. This way I was able to make proposals for further optimizations. For the improvement of the database I had to learn the software FileMaker Pro, that I didn’t know before. The database improvement was finished with the project on-site. In contrast to that, the analysis and optimization concept for the whole call center went on until the completion of this thesis. To avoid to go beyond the scope of this paper, the call center analysis, that preceded the optimization concept, is focused on technical and personnel characteristics. The theoretical foundation in this context is handled in chapter 2 Call Center Specifics In General. It provides a view of technological standards and trends as well as characteristics and requirements regarding the human resources, which are the most important ones in call centers. Chapter 3 then analyzes the call center CAU relating to the theory and describes detailed its original database in FileMaker Pro 5.0 which my work in San Sebastian was focused on. The fourth chapter gives suggestions for optimizing the call center work and enhancing its effectiveness. Here I tried to stay within the CAU’s sphere of influence. Otherwise they weren’t very useful and not realizable. In chapter 5 it is discussed how to put the proposals into action. The database modifications and arised problems during their development are explained. Finally their effects on the CAU and its work are stated in the summary of chapter 6.

How long is Optimizing of a call center for computer users?

Optimizing of a call center for computer users by Claudia Prokisch is 145 pages long, and a total of 36,975 words.

This makes it 49% the length of the average book. It also has 45% more words than the average book.

How Long Does it Take to Read Optimizing of a call center for computer users Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 22 minutes to read Optimizing of a call center for computer users aloud.

What Reading Level is Optimizing of a call center for computer users?

Optimizing of a call center for computer users is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Optimizing of a call center for computer users?

Optimizing of a call center for computer users by Claudia Prokisch is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Optimizing of a call center for computer users by Claudia Prokisch on Amazon click the button below.