How Long to Read Quality Management for Services

How Long Does it Take to Read Quality Management for Services?

It takes the average reader 10 hours and 57 minutes to read Quality Management for Services by Manfred Bruhn

Assuming a reading speed of 250 words per minute. Learn more

Description

This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.

How long is Quality Management for Services?

Quality Management for Services by Manfred Bruhn is 645 pages long, and a total of 164,475 words.

This makes it 218% the length of the average book. It also has 201% more words than the average book.

How Long Does it Take to Read Quality Management for Services Aloud?

The average oral reading speed is 183 words per minute. This means it takes 14 hours and 58 minutes to read Quality Management for Services aloud.

What Reading Level is Quality Management for Services?

Quality Management for Services is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Quality Management for Services?

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