It takes the average reader 4 hours and 7 minutes to read Re-organising Service Work: Call Centres in Germany and Britain by Karen A. Shire
Assuming a reading speed of 250 words per minute. Learn more
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work. This volume presents contributions from British and German management academics and industrial sociologists based on primary research on call centres in both countries. The contributions cover the genesis and development of call centres as a new form of organization, or...
Re-organising Service Work: Call Centres in Germany and Britain by Karen A. Shire is 244 pages long, and a total of 61,976 words.
This makes it 82% the length of the average book. It also has 76% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 5 hours and 38 minutes to read Re-organising Service Work: Call Centres in Germany and Britain aloud.
Re-organising Service Work: Call Centres in Germany and Britain is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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