It takes the average reader and 24 minutes to read Report by the Health Service Ombudsman for England of an Investigation Into a Complaint Made by Ms B by Great Britain: Parliamentary and Health Service Ombudsman
Assuming a reading speed of 250 words per minute. Learn more
Mrs L complained about the care that her father, the late Mr M, received at a Wakefield Metropolitan District Council-funded care home, Hazel Garth and from a visiting community nurse funded by NHS Wakefield District Primary Care Trust. Mr M was visited by the nurse on 13 October 2009 to deal with a problem with a catheter. Later that day he became unwell and was taken to hospital, where he was treated for urinary sepsis as well as a grade 4 necrotic (dead tissue) pressure ulcer on his sacrum. He was treated with antibiotics and recovered somewhat, but he died on 23 November 2009. Mrs L was not satisfied with the responses to her complaints to the Council and the Trust, and complained to the Ombudsmen. Their investigations find service failure by both Council and Trust for the care provided in the home and by the nurse. They also found failings in record keeping at the home and maladministration by both Council and Trust in dealing with Mrs L's complaints.The Council and the Trust's successor (Wakefield Clinical Commissioning Group) are instructed, within three months: to write to Mrs L apologising for the service failures and distress caused by the maladministration; to compensate her for the poor complaint handling; and to prepare action plans that describe what they have done to ensure they have learnt the lessons from the failings identified and what they have done or plan to do to avoid a recurrence.
Report by the Health Service Ombudsman for England of an Investigation Into a Complaint Made by Ms B by Great Britain: Parliamentary and Health Service Ombudsman is 24 pages long, and a total of 6,096 words.
This makes it 8% the length of the average book. It also has 7% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes and 33 minutes to read Report by the Health Service Ombudsman for England of an Investigation Into a Complaint Made by Ms B aloud.
Report by the Health Service Ombudsman for England of an Investigation Into a Complaint Made by Ms B is suitable for students ages 8 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
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