How Long to Read Service Quality for Facilities Management in Hospitals

How Long Does it Take to Read Service Quality for Facilities Management in Hospitals?

It takes the average reader 2 hours and 29 minutes to read Service Quality for Facilities Management in Hospitals by Low Sui Pheng

Assuming a reading speed of 250 words per minute. Learn more

Description

This book examines the Facilities Management (FM) of hospitals and healthcare facilities, which are among the most complex, costly and challenging kind of buildings to manage. It presents and evaluates the FM service quality standards in Singapore’s hospitals from the patient’s perspective, and provides recommendations on how to successfully improve FM service quality and achieve higher patient satisfaction. The book also features valuable supplementary materials, including a checklist of 32 key factors for successful facilities management and another checklist of 24 service attributes for hospitals to achieve desirable service quality in connection with facilities management. The book adopts a unique approach of combining service quality and quality theory to provide a more holistic view of how FM service quality can be achieved in hospitals. It also integrates three instruments, namely the SERVQUAL model, the Kano model and the QFD model to yield empirical results from surveys for implementation in hospitals. Although the book was written from the perspective of FM service quality for hospitals, the findings and recommendations are also relevant for other non-healthcare sectors where appropriate lessons may also be drawn for FM and service quality in general. It will particularly benefit Quality Managers, Facilities Managers and Hospital Administrators.

How long is Service Quality for Facilities Management in Hospitals?

Service Quality for Facilities Management in Hospitals by Low Sui Pheng is 146 pages long, and a total of 37,376 words.

This makes it 49% the length of the average book. It also has 46% more words than the average book.

How Long Does it Take to Read Service Quality for Facilities Management in Hospitals Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 24 minutes to read Service Quality for Facilities Management in Hospitals aloud.

What Reading Level is Service Quality for Facilities Management in Hospitals?

Service Quality for Facilities Management in Hospitals is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Service Quality for Facilities Management in Hospitals?

Service Quality for Facilities Management in Hospitals by Low Sui Pheng is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy Service Quality for Facilities Management in Hospitals by Low Sui Pheng on Amazon click the button below.