It takes the average reader 1 hour and 3 minutes to read Service Recovery by Ron Zemke
Assuming a reading speed of 250 words per minute. Learn more
How do you fix a broken customer? Spend an hour with Ron Zemke's Service Recovery and discover the steps to take after a product or service breakdown to satisfy your customer. Zemke's guidelines are easy to implement at all levels of a company. You'll learn the economic rationale for service recovery and the recovery guidelines for strategic advantage.
Service Recovery by Ron Zemke is 63 pages long, and a total of 15,939 words.
This makes it 21% the length of the average book. It also has 19% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 1 hour and 27 minutes to read Service Recovery aloud.
Service Recovery is suitable for students ages 8 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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