How Long to Read Strategic Customer Service

How Long Does it Take to Read Strategic Customer Service?

It takes the average reader to read Strategic Customer Service by John A. Goodman

Assuming a reading speed of 250 words per minute. Learn more

Description

Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such as 3M, GE, and Chick-Fil-A to teach readers how to transcend a good business into a profitable word-of-mouth machine that transforms the bottom line. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up...but never come back? Learn to actively reach out, prevent problems, and resolve issues in ways that boost loyalty. Transform customer service into a strategic function, and reap benefits far exceeding investments--often 10 to 20 times more. Strategic Customer Service is a data-packed roadmap that shows you how. This new edition of a landmark book distills decades of research on the impact of great versus mediocre service. Complete guidelines and case studies explain how to: Gather and analyze customer feedback Empower employees to fix problems Track your impact on revenue Generate sensational word of mouth Tap opportunities to cross-sell and up-sell And more Updated sections help you forge bonds via social media and online chat, attract and retain great employees, and leverage the latest technology. Why settle for passive service? Make a business case for ramping up operations--and get the tools for making it pay off.

How long is Strategic Customer Service?

Strategic Customer Service by John A. Goodman is 0 pages long, and a total of 0 words.

This makes it 0% the length of the average book. It also has 0% more words than the average book.

How Long Does it Take to Read Strategic Customer Service Aloud?

The average oral reading speed is 183 words per minute. This means it takes to read Strategic Customer Service aloud.

What Reading Level is Strategic Customer Service?

Strategic Customer Service is suitable for students ages 2 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Strategic Customer Service?

Strategic Customer Service by John A. Goodman is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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