It takes the average reader 9 hours and 8 minutes to read Sustainable Customer Experience Design by Bert Smit
Assuming a reading speed of 250 words per minute. Learn more
Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.
Sustainable Customer Experience Design by Bert Smit is 536 pages long, and a total of 137,216 words.
This makes it 181% the length of the average book. It also has 168% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 12 hours and 29 minutes to read Sustainable Customer Experience Design aloud.
Sustainable Customer Experience Design is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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