How Long to Read Telephone Skills for Professionals in Health Care

By Wendy Leebov

How Long Does it Take to Read Telephone Skills for Professionals in Health Care?

It takes the average reader and 57 minutes to read Telephone Skills for Professionals in Health Care by Wendy Leebov

Assuming a reading speed of 250 words per minute. Learn more

Description

When employees are on the phone, your organization's reputation is on the line! Telephone Skills is a nuts and bolts guide to exemplifying great customer service in phone conversations. After making a convincing case for the importance of great customer service on the phone, it identifies the critical behaviors that impress customers and build consistency into the methods staff members use on the phone. Self-awareness tools, telephone protocols and skill-building exercises make this guide a great aid in staff development and coaching. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.

How long is Telephone Skills for Professionals in Health Care?

Telephone Skills for Professionals in Health Care by Wendy Leebov is 56 pages long, and a total of 14,336 words.

This makes it 19% the length of the average book. It also has 18% more words than the average book.

How Long Does it Take to Read Telephone Skills for Professionals in Health Care Aloud?

The average oral reading speed is 183 words per minute. This means it takes 1 hour and 18 minutes to read Telephone Skills for Professionals in Health Care aloud.

What Reading Level is Telephone Skills for Professionals in Health Care?

Telephone Skills for Professionals in Health Care is suitable for students ages 8 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy Telephone Skills for Professionals in Health Care?

Telephone Skills for Professionals in Health Care by Wendy Leebov is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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