How Long to Read The Customer-Driven Organization

How Long Does it Take to Read The Customer-Driven Organization?

It takes the average reader 1 hour and 58 minutes to read The Customer-Driven Organization by Lance B. Coleman, Sr.

Assuming a reading speed of 250 words per minute. Learn more

Description

Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one’s own home front. Exploring the Kano Model, The Customer-Driven Organization: Employing the Kano Model explains why just meeting customer needs is no longer enough for today’s organizations. It explains how to identify true customers—both internal and external. Readers will learn how to directly apply Kano principles in their own business environments or personal lives, to establish priorities, increase efficiency, improve communication, and expand on existing relationships. The book explains how to establish a value proposition for your organization and, more importantly, how and when to provide "delightful" service. Demonstrating how to incorporate the Kano philosophy into your day-to-day activities, this book is a must-read for any organization or individual looking to do more with less by achieving a truly customer-driven focus.

How long is The Customer-Driven Organization?

The Customer-Driven Organization by Lance B. Coleman, Sr. is 116 pages long, and a total of 29,696 words.

This makes it 39% the length of the average book. It also has 36% more words than the average book.

How Long Does it Take to Read The Customer-Driven Organization Aloud?

The average oral reading speed is 183 words per minute. This means it takes 2 hours and 42 minutes to read The Customer-Driven Organization aloud.

What Reading Level is The Customer-Driven Organization?

The Customer-Driven Organization is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Customer-Driven Organization?

The Customer-Driven Organization by Lance B. Coleman, Sr. is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy The Customer-Driven Organization by Lance B. Coleman, Sr. on Amazon click the button below.