How Long to Read The Customer Loyalty Audit

How Long Does it Take to Read The Customer Loyalty Audit?

It takes the average reader 2 hours and 20 minutes to read The Customer Loyalty Audit by Keki R. Bhote

Assuming a reading speed of 250 words per minute. Learn more

Description

In an age where customer satisfaction is no longer good enough, your organisation must take steps to build absolute customer loyalty. Do you have a CCO (Chief Customer Officer) as well as a CEO and a CFO? If not, should you have one? As customer loyalty becomes the Holy Grail for any successful business, this audit lets you ask: "How loyal are our customers?" and much more important "How well-equipped are we to win and maintain customer loyalty?" After a persuasive briefing on managing the transition from customer satisfaction to customer loyalty, this audit sets out a 7-Step Roadmap: 1.Top Management Commitment and Involvement - the essential first step in laying the groundwork for any customer loyalty programme. 2.Establishing a Base Line - Internal Benchmarking - gathering best practice data from within your own organisation. 3.Determining Customer Requirements - these can never be guessed or taken for granted. 4.Assessing the Capabilities of Competition - your customers are making these comparisons, so you have to. 5.Measuring Customer Satisfaction and Customer Loyalty - customer satisfaction metrics look simple but are notoriously unreliable: find out which approach to use in which situation. 6.Analysing Customer and Competitive Feedback - develop a system for tracking, recording and analysing feedback. 7.Continuous Improvement - developing a system for continuously reviewing progress, repeating the audit and making further changes and improvements. Each step includes a ready-made audit questionnaire and rating form that you can run right away - giving you more than 130 questions to help you see right inside your processes and procedures for establishing and maintaining customer loyalty.

How long is The Customer Loyalty Audit?

The Customer Loyalty Audit by Keki R. Bhote is 140 pages long, and a total of 35,000 words.

This makes it 47% the length of the average book. It also has 43% more words than the average book.

How Long Does it Take to Read The Customer Loyalty Audit Aloud?

The average oral reading speed is 183 words per minute. This means it takes 3 hours and 11 minutes to read The Customer Loyalty Audit aloud.

What Reading Level is The Customer Loyalty Audit?

The Customer Loyalty Audit is suitable for students ages 10 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Customer Loyalty Audit?

The Customer Loyalty Audit by Keki R. Bhote is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

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