It takes the average reader 3 hours and 30 minutes to read The Customer Service Culture by Dennis E. Gilbert
Assuming a reading speed of 250 words per minute. Learn more
One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations never more profound. When the customer experience is what drives processes and procedures, and sets the values and standards of delivery by systems and people, the organization will thrive. This powerful thought-provoking resource will help you improve your customer's experience and yours.
The Customer Service Culture by Dennis E. Gilbert is 206 pages long, and a total of 52,736 words.
This makes it 70% the length of the average book. It also has 64% more words than the average book.
The average oral reading speed is 183 words per minute. This means it takes 4 hours and 48 minutes to read The Customer Service Culture aloud.
The Customer Service Culture is suitable for students ages 12 and up.
Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.
When deciding what to show young students always use your best judgement and consult a professional.
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