How Long to Read The Customer Service Survival Kit

How Long Does it Take to Read The Customer Service Survival Kit?

It takes the average reader 3 hours and 36 minutes to read The Customer Service Survival Kit by Richard S. Gallagher

Assuming a reading speed of 250 words per minute. Learn more

Description

The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer-the key to radical improvements in every organization.

How long is The Customer Service Survival Kit?

The Customer Service Survival Kit by Richard S. Gallagher is 209 pages long, and a total of 54,131 words.

This makes it 71% the length of the average book. It also has 66% more words than the average book.

How Long Does it Take to Read The Customer Service Survival Kit Aloud?

The average oral reading speed is 183 words per minute. This means it takes 4 hours and 55 minutes to read The Customer Service Survival Kit aloud.

What Reading Level is The Customer Service Survival Kit?

The Customer Service Survival Kit is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Customer Service Survival Kit?

The Customer Service Survival Kit by Richard S. Gallagher is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy The Customer Service Survival Kit by Richard S. Gallagher on Amazon click the button below.