How Long to Read The Customer Service Training Tool Kit

How Long Does it Take to Read The Customer Service Training Tool Kit?

It takes the average reader 6 hours and 30 minutes to read The Customer Service Training Tool Kit by Val Gee

Assuming a reading speed of 250 words per minute. Learn more

Description

Train your staff to provide great customer service in every situation! Now, with the help of these fun, motivational training activities, you can design and deliver a state-of-the-art customer service training program in a fraction of the time it would take to develop a program from scratch. This comprehensive tool kit contains 60 ready-to-use activities that can be used "as is" in short sessions of less than an hour or combined to create longer programs that you can tailor to the specific needs of your frontline employees. All of the activities--which range from provocative role-playing exercises to intriguing "What Would You Do In This Situation?" questionnaires--have been tested and proven highly effective in developing positive attitudes and customer-friendly behavior in service employees. What's more, participants in these sessions tend to enjoy them and look forward to them as they learn to: revitalize their energy on "bad days"; listen to customers with an open mind; bring empathy to all customer encounters; overcome barriers that inhibit problem solving; use words that inspire trust and confidence; pacify unhappy customers; end a conversation gracefully; find "win-win" solutions to all kinds of problems; and much, much more! Filled with reproducible participant handouts, worksheets, questionnaires, and overhead masters, this one-of-kind tool kit will help you put together a superb customer service training program with a minimum of effort.

How long is The Customer Service Training Tool Kit?

The Customer Service Training Tool Kit by Val Gee is 390 pages long, and a total of 97,500 words.

This makes it 132% the length of the average book. It also has 119% more words than the average book.

How Long Does it Take to Read The Customer Service Training Tool Kit Aloud?

The average oral reading speed is 183 words per minute. This means it takes 8 hours and 52 minutes to read The Customer Service Training Tool Kit aloud.

What Reading Level is The Customer Service Training Tool Kit?

The Customer Service Training Tool Kit is suitable for students ages 12 and up.

Note that there may be other factors that effect this rating besides length that are not factored in on this page. This may include things like complex language or sensitive topics not suitable for students of certain ages.

When deciding what to show young students always use your best judgement and consult a professional.

Where Can I Buy The Customer Service Training Tool Kit?

The Customer Service Training Tool Kit by Val Gee is sold by several retailers and bookshops. However, Read Time works with Amazon to provide an easier way to purchase books.

To buy The Customer Service Training Tool Kit by Val Gee on Amazon click the button below.